Frequently Asked Questions/Help
Hard or Soft Clay
Tips for Hard Clay: If your clay is fresh from RMC and is too hard to use for your liking, we would be happy to exchange or refund your order. If your clay has been sitting for a while in your studio and you need some tips to get it usable again, here you go!
Clay has thixotropic characteristics, which means, clay that is too hard (viscous) will become softer when energy is added to it. So add energy to it! Drop it on the ground, throw it on the ground, punch it, kick it, heat it (to low temperatures). If this doesn’t do the trick, add some water to the bag and let it sit for a few days and wedge!
Tips for Soft Clay: Clay dries quickly so if your clay is too moist, let it air out then wedge it. It should become more firm shortly. Please let us know if your clay is consistently too soft though.
-FREE DELIVERY in the Denver Metro Area for all orders of more than $199
-All orders less than or equal to 250lb (5 boxes) will be shipped via USPS for a flat rate charge of $25 for every 50lb (1 box) ordered
-All orders of 300lb (6 boxes) or more outside Denver Metro Area will be charged $115 for freight shipping. Freight may vary with weight and location. Should freight costs exceed $115, you will be contacted for approval, prior to shipment, with updated freight costs. Orders at this time can be then refunded free of charge if needed.
-Orders of less than $199 are available for local pickup only.
-Free delivery in the Denver Metro Area with orders of more than $199.
-Outside of the Denver Metro Area will be charged $115 for freight shipping. Freight may vary with weight and location. Should freight costs exceed $115, you will be contacted for approval, prior to shipment, with updated freight costs. Orders at this time can be then refunded free of charge if needed.
Local Pick Up
Local pickup is available M-F. We are open 7-3:30. If you are picking up after hours or on weekends, we can leave your order out on a pickup pallet. Just let us know when you plan to pickup and we can accomodate it! Most orders are ready to pickup within 10 minutes of ordering. Weigh-outs can take longer.
Orders are preferred on our website, but email, fax and phone orders are also accepted. We are committed to processing orders quick and efficiently.
Return Shipping Cost: If your return is accepted by RMC, the customer will not be refunded the original shipping cost. The customer will also be responsible for all return shipping and freight costs as well as coordinating their own return freight. If the return freight is damaged, the party responsible for coordinating freight will need to file a claim with the freight company. The return will be processed accordingly.
Freight Damages: It is the customer’s responsibility to note all freight damages as soon as the freight arrives. Any damages on freight items must be noted and signed for by both driver and consignee on the bill of lading. Please check all deliveries carefully as discrepancies must be reported immediately. The damages must then reported to RMC within 24 hours of receipt through a written email with a PDF copy of the damages noted on the Bill of Lading.
Deliveries will have a small delivery charge on our delivery schedule date (see delivery schedule). RMC is equipped to handle all your delivery needs. Owning our own truck fleet, we have from small trucks to large flat beds to handle your order. No order is to small or to large. We appreciate your business.
Freight: We work with many freight companies to get a great freight rate. We pass these freight savings along to our customer.
Bulk Clay Supplies for Teachers and Artists