Frequently Asked Questions/Help
FAQs
Hard or Soft Clay
Tips for Hard Clay: If your clay is fresh from RMC and is too hard to use for your liking, we would be happy to exchange or refund your order. If your clay has been sitting for a while in your studio and you need some tips to get it usable again, here you go!
Clay has thixotropic characteristics, which means, clay that is too hard (viscous) will become softer when energy is added to it. So add energy to it! Drop it on the ground, throw it on the ground, punch it, kick it, heat it (to low temperatures). If this doesn’t do the trick, add some water to the bag and let it sit for a few days and wedge!
Tips for Soft Clay: Clay dries quickly so if your clay is too moist, let it air out then wedge it. It should become more firm shortly. Please let us know if your clay is consistently too soft though.
Shipping/Freight
Local Denver delivery happens according to the delivery schedule found on the home page. Deliveries from our RMC truck will be charged $59.
Shipping outside of Denver/Metro area is weight based. And follows the following rules.
-All orders less than or equal to 250lb (5 boxes) will be shipped via USPS or UPS for a flat rate charge of $23.50 for every 50lb (1 box) ordered.
-Orders 25lb or less will ship for $15
-All orders of 300lb (6 boxes) or more outside Denver Metro Area will be charged a flat $195 for freight shipping. Freight may vary with weight and location. Should freight costs exceed $195, you will be contacted for approval, prior to shipment, with updated freight costs. Orders at this time can be then refunded free of charge if needed.
Some items including kiln shelves and slip may not be able to ship to all locations. These are difficult to ship and can easily be broken.
Local Pick Up
Local pickup is available M-F. We are open 7-3:30. If you are picking up after hours or on weekends, we can leave your order out on a pickup pallet. Just let us know when you plan to pickup and we can accomodate it! Most orders are ready to pickup within 10 minutes of ordering. Weigh-outs can take longer.
General Disclaimer
Ordering
Orders are preferred on our website, but email, fax and phone orders are also accepted. We are committed to processing orders quick and efficiently.
Pricing
Returns
Return Shipping Cost: If your return is accepted by RMC, the customer will not be refunded the original shipping cost. The customer will also be responsible for all return shipping and freight costs as well as coordinating their own return freight. If the return freight is damaged, the party responsible for coordinating freight will need to file a claim with the freight company. The return will be processed accordingly.
Freight Damages: It is the customer’s responsibility to note all freight damages as soon as the freight arrives. Any damages on freight items must be noted and signed for by both driver and consignee on the bill of lading. Please check all deliveries carefully as discrepancies must be reported immediately. The damages must then reported to RMC within 24 hours of receipt through a written email with a PDF copy of the damages noted on the Bill of Lading.
Payment
Delivery
Deliveries will have a small delivery charge on our delivery schedule date (see delivery schedule). RMC is equipped to handle all your delivery needs. Owning our own truck fleet, we have from small trucks to large flat beds to handle your order. No order is to small or to large. We appreciate your business.
Freight: We work with many freight companies to get a great freight rate. We pass these freight savings along to our customer.