Frequently Asked Questions/Help

Help

We are happy to help you with your clay needs. Please call or email. We look forward to helping you in any way possible. We always try to answer our phones and would love to answer your question!

Hard or Soft Clay

We take pride to keep uniformity and consistency throughout our clay production. If you are experiencing clay that is too hard or too moist to work with, please let us know. It is critical to have customer feedback on hard or too moist clay to improve the water content of our recipes.  If your clay is not to your satisfaction, we are happy to exchange or refund your order upon request. Please fill out the following form with any issues.

Tips for Hard Clay: If your clay is fresh from RMC and is too hard to use for your liking, we would be happy to exchange or refund your order. If your clay has been sitting for a while in your studio and you need some tips to get it usable again, here you go!

Clay has thixotropic characteristics, which means, clay that is too hard (viscous) will become softer when energy is added to it. So add energy to it! Drop it on the ground, throw it on the ground, punch it, kick it, heat it (to low temperatures). If this doesn’t do the trick, add some water to the bag and let it sit for a few days and wedge! 

Tips for Soft Clay: Clay dries quickly so if your clay is too moist, let it air out then wedge it. It should become more firm shortly. Please let us know if your clay is consistently too soft though.

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Shipping/Freight

Moist Clay

-FREE DELIVERY in the Denver Metro Area for all orders of more than $199

-All orders less than or equal to 250lb (5 boxes) will be shipped via USPS for a flat rate charge of $25 for every 50lb (1 box) ordered

-All orders of 300lb (6 boxes) or more outside Denver Metro Area will be charged $115 for freight shipping. Freight may vary with weight and location. Should freight costs exceed $115, you will be contacted for approval, prior to shipment, with updated freight costs. Orders at this time can be then refunded free of charge if needed.

Dry Materials

-Orders of less than $199 are available for local pickup only.

-Free delivery in the Denver Metro Area with orders of more than $199.

-Outside of the Denver Metro Area will be charged $115 for freight shipping. Freight may vary with weight and location. Should freight costs exceed $115, you will be contacted for approval, prior to shipment, with updated freight costs. Orders at this time can be then refunded free of charge if needed.

Local Pick Up

Local pickup is available on Thursdays and Saturdays. Please order online and we will contact you with local pickup instructions. Clay can also be purchased 5 days a week at Stoneleaf Pottery’s retail store, (stoneleafpottery.com).

General Disclaimer

Rocky Mountain Clay’s only obligation shall be to replace such quantity of product if proved to be defective by the ceramic industry standards. Due to the nature and variance of ceramic applications, Rocky Mountain Clay is not responsible or liable for injury, loss, or damage, direct or consequential arising out of the use or inability to use our products. When using our product users assume all risk and liability at all times. Testing is critical in the ceramic field to determine desired outcomes.

Ordering

Orders are preferred on our website, but email, fax and phone orders are also accepted. We are committed to processing orders quick and efficiently. Please allow 2 business days to process and ship your order.
 

Payment

Payment is due at the time of ordering. Education purchase orders are accepted.
 
 

Returns

Returns: Pre-Authorized products can be returned with original receipt and in the original package within 30 days. Any approved products returned will be issued in the form of store credit and is subject to a 25% restocking fee. Clay, raw materials, and chemicals can not be returned due to contamination reasons. No returns will be accepted on equipment, including kilns, slab rollers, pugmills. All equipment sales are final. No returns are accepted on special orders including special clay batches, horseshoe pit clay, air dry clay. 

Return Shipping Cost: If your return is accepted by RMC, the customer will not be refunded the original shipping cost. The customer will also be responsible for all return shipping and freight costs as well as coordinating their own return freight. If the return freight is damaged, the party responsible for coordinating freight will need to file a claim with the freight company. The return will be processed accordingly. 

Freight Damages: It is the customer’s responsibility to note all freight damages as soon as the freight arrives. Any damages on freight items must be noted and signed for by both driver and consignee on the bill of lading. Please check all deliveries carefully as discrepancies must be reported immediately. The damages must then reported to RMC within 24 hours of receipt through a written email with a PDF copy of the damages noted on the Bill of Lading.

Delivery

Delivery is free with an order of $199 or more within the Denver Metro Area. Deliveries outside the metro area will have a small delivery charge. RMC is equipped to handle all your delivery needs. Owning our own truck fleet, we have from small trucks to large flat beds to handle your order. No order is to small or to large. We appreciate your business.
 
Freight: We work with many freight companies to get a great freight rate. We pass these freight savings along to our customer. 
 
 

Purchase Orders

We welcome all education orders in any form. Purchase orders can be emailed, mailed or faxed for processing.
 
 

Tax Information

Rocky Mountain Clay is required to charge tax unless you provide a current sales tax license. Please enter your tax exemption ID on the checkout page when ordering.
 
 

Photos

All photos will be a close representation in color. Computer monitors will vary in color display
 
 

Pricing

All pricing is subject to change without notice. Due to raw material price variances, we reserve the right to make necessary changes.