Returns: Pre-Authorized products can be returned with original receipt and in the original package within 30 days. Any approved products returned will be issued in the form of store credit and is subject to a 25% restocking fee. Clay, raw materials, and chemicals can not be returned due to contamination reasons. No returns will be accepted on equipment, including kilns, slab rollers, pugmills. All equipment sales are final. No returns are accepted on special orders including special clay batches, horseshoe pit clay, air dry clay.
Return Shipping Cost: If your return is accepted by RMC, the customer will not be refunded the original shipping cost. The customer will also be responsible for all return shipping and freight costs as well as coordinating their own return freight. If the return freight is damaged, the party responsible for coordinating freight will need to file a claim with the freight company. The return will be processed accordingly.
Freight Damages: It is the customer’s responsibility to note all freight damages as soon as the freight arrives. Any damages on freight items must be noted and signed for by both driver and consignee on the bill of lading. Please check all deliveries carefully as discrepancies must be reported immediately. The damages must then reported to RMC within 24 hours of receipt through a written email with a PDF copy of the damages noted on the Bill of Lading.
